Quality management systems tend to get rather cumbersome if attention is not paid for their proper development, implementation and maintenance. There are ten characteristics that are found in just about all top of the line quality management systems as you would learn in your QMS lead auditor course. When implemented properly, these characteristics will make it possible for your organization to satisfy the needs of your customers. On top of that, these will ensure that your products and internal processes are managed in a more efficient manner. The characteristics are:
#1: Having a process in place to make sure that the requirements and expectations of all customers are defined in a clear and concise manner. This is important so that the needs of the customers are known and steps are taken to fulfill the needs and expectations.
#2: It is vital for the organization to have properly defined and deployed policies and quality objectives. Not only should these be deployed all through the company, they should be explained to and understood by all employees too. This is important to get the employees to contribute towards the single aim and objective of the organization.
#3: The resources required for the fulfillment of objectives should be identified and made available to those involved. These resources are typically inclusive of equipment, people, processes and detailed infrastructure.
#4: It is required for the processes to be properly documented in easy to understand procedures. These should also be updated on a regular basis. For the attainment of objectives, there is also the need for the personnel to not just be deployed, but followed up as well.
#5: Organizations must put in the efforts to establish metrics and ensure that every single process is monitored on a regular basis. Yes, any process that cannot be measured isn’t worth the while for your business. This is because if a process cannot be measured or monitored, how would it be possible for the leaders of the organization to know if it has the potential to deliver the desired results or not? How would they judge the outcome of the process? In order to do away with inefficiencies that are a result of such efforts, it is highly recommended for a preset criterion to be established with a focus on measuring and monitoring processes. Without it, it would be impossible for corrective actions to be implemented in times of need.
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